Coffee Bean provides software solutions in a Software-as-a-Service model. There is nothing to install and the applications are accessed through a standard web browser or mobile client over the Internet. Our software platform incorporate social technologies to improve collaboration among employees within the organization and integrate with social media to support engagement with customers and external communities.
Our business applications first support processes in the areas that have a direct interaction with the external world: Marketing, Sales, Customer Service. We use Social-ID technology to help you quickly find people and get a personal insight so your interactions are more personal.
The adoption of Social Technologies is changing the way we do business. By reducing the friction (and cost) of collaboration, it will make collaborative organizations more efficient and competitive compared to traditional use of extreme functional segmentation. This new environment favors companies that explore the value in interactions between people both within and outside the organization.
The digital generation grew up with the Internet, entered the workforce, and became important consumers. In the next years, they will take leadership in your own company and decision-making positions in your customer's organizations. To recruit, motivate, and let them be productive, you will need to adapt processes, methodologies and the supporting tools and technologies.
Over the years, traditional business software became primarily tools for process management. Users have a solitary and unrewarding experience of feeding data to a relational database so that management can control their activities and generate reports.
Support for management is important, but we believe business software should also help users to do their work. In the Coffee Bean System, users have a social experience, where they actively communicate with peers and customers. Our system is not isolated around a database, it brings relevant information from people and from the Internet in real-time to help users to solve problems and execute their tasks.
The market has come to the conclusion that business benefits from social technology and almost every software tool is becoming more social. But rather than bolting a social layer on top of an existing database-driven plataform, Coffee Bean has built an open and collaborative platform from the ground up. Beyond other social tools, we have added the business applications that model your operation on top of the social platform.
