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Coffee Bean Delivers Social CRM and Business Initiatives in one solution
Socialcrm

The Coffee Bean System delivers what sales and marketing pros need - a CRM that helps them get deals done faster, stay in touch with each other to collaborate, makes their on-the-go life easier and connects to social networks to listen, share and engage with customers in a relationship based on participation.

We help the champions of your company's initiatives drive progress in real time, analyze the market, measure performance, make sound decisions and share results because business is about growth. Our System gives you the Tools to navigate change, be opportunistic and grow.

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Our System Enables Collaboration, Participation and Real Time Business
It Revolves around People, Streams and Tools
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People-for-greenbar
When we say People, we mean inside and outside of your company. People create connections, conversations, transactions and interactions as they go about their day. We capture all of it using Streams and deliver this knowledge to people to help them do their jobs.
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Tools are the applications that help you do your job. In the Coffee Bean System, we like to call them Beans. There are many different types of Tools that make our Social CRM and Business Initiatives functions easy to use and fully integrated into a single solution.
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Streams bring all the People and Tools together into a world of seamless communication, collaboration and community. Streams are like writing on a Wall in Facebook® or using GoogleWave®. Streams capture all conversations and generate knowledge in real time.
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Accounts
Accounts and Contacts. These are people and companies you know, listen to, converse with and collaborate. They can be a lead, prospect, customer or true advocate of your products. They each have a profile and we keep it current >more
Sales
Sales Streams. Opportunities for deals, but even better. As a Stream, it incorporates all the people needed to participate so the deal stays on track. It also captures all related activities and analysis affecting the deal and enables >more
Social-crm
Social CRM. Coffee Bean's sCRM connects to the value of social networks by capturing relevant feeds and contact information, which makes it easy for marketers and sales reps to keep updated information and synchronized >more
Listening-streams
Listening Streams. Understanding your brand's reputation in this thoroughly connected age starts with listening. Listening to customers on your company's social pages helps you respond faster. Once you create your company's >more
Mobility
Mobility. Taking it Mobile is meant to be part of the experience. Coffee Bean's Solution goes portable and will follow a mobile organization throughout their daily travels. Business doesn't wait, so it's our job to make mobile access to >more
Leads-and-campaigns
Leads & Campaigns. Nurturing prospects, building leads and cultivating customer advocates is an important area where marketing and sales can collaborate to grow the business. Marketers target messages in campaigns to specific audiences >more
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Customer-sentiment
Customer Sentiment. Capture customer sentiment in real time, to intercept and respond. It builds greater customer satisfaction, a stronger relationship and helps to ensure future repeat business. The Coffee Bean System makes it easy >more
Strategies
Strategy Streams. Strategies are key to executing your business' initiatives. The Coffee Bean System understands that all managers are aware of change and create initiatives to take advantage of it. Strategies are Streams in the System >more
Realtime-analysis
Real Time Performance Analysis. Your engine for metrics and ROI, it is an integral tool for ever business professional, the ability to assess performance, metrics and ROI whether it's revenue, new name accounts per quarter, >more
Market-analysis
Market Analysis. The tool to help you find insights into how your business stands. Evaluating competitors, technologies, applications or overall trends, there are many perspectives to analyzing a market. Sales and marketing professionals >more
Project-streams
Project Streams. When you can capture and share all the elements of your Project in real time, it inspires greater collaboration and better decisions. Coffee Bean's System helps you to define the scope, analyze progress and >more
Timeline
Time Line View. Know what's happening within a project easily when key events, activities, Streams, information and data aggregate into the Time Line View. Pull several Projects together to see your Strategy unfold while you monitor >more
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Communities
Communities. When People from inside or outside your company share a common interest, they make up a community. Marketers are chartered with listening among outside communities to understand brand sentiment. Customer >more
Streams
Streams. Think of them as collaborative workplaces and pivot points of communication. They enable everyone and everything to be connected. Streams are dynamic and continuous interactions where employees and customers >more
Suggested-streams
Suggested Streams. Utilizing a semantic web infrastructure, Suggested Streams deliver sales and marketing knowledge to users based on the context of what they are doing in the System. It's like distributing the smarts and wisdom of >more
Knowledge-streams
Knowledge Streams. Capture knowledge and insight on the things that are important to your company - such as products, competitors, segments or industry trends - then deliver it to other users when it's needed most. A Knowledge >more
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What's the Advantage of the Coffee Bean System?
  • Employees collaborate
  • Customers participate
  • Analyze your business in real time
  • Capture the conversations in real time to gain unique business insights
  • Build knowledge and make it accessible
Who are the Coffee Bean System Users and What Makes them Click?
Sales-person
If you are in Sales you're driven by the art of the Deal. >more
Management-person
If you are in management faced with challenges to grow >more
Marketing-person
If you're a marketing pro, you have many constituents >more