CoffeeBean Technology offers the Social-ID for Customer Identity, a solution to create and maintain the customer identity for your business. With the Social-ID you will use the customer identity to create consistent and personalized messages, to understand your customers’ preferences, what triggers their purchases and to improve their experience with your brand.
The Social-ID is a complete solution that delivers three values:
1. It builds the Customer Identity
2. It offers personalized Customer Engagement based on embedded or third party tools
3. It offers Analytics for customer segmentation and rich customer reports
The social login simplifies customer registration and captures the customer’s social profile to be used for personalized customer engagement and richer customer experience.
Registration as a Service (RaaS)
The Social-ID RaaS is a customer registration service based on login and password for websites or mobile apps, it is an option for customers who don’t want to use social login.
Single Sign-On (SSO)
The Single Sign-On (SSO) enables customers to login or register once and gain access to other related websites or mobile apps without needing to login or register again.
The customer identity stores and keeps the data updated used to build the customer identity including the social profile and data from websites, mobile apps and corporate softwares.
The engagement engine creates segmentation and triggers based on the customer identity and on the customer location for personalized engagement over the omni channel.
The Engagement Plugins are a family of plugins designed to engage customers while they visit a website, use a mobile app or while they connect to your shop for free Wifi.
Analytics & Customer Insights
The Social-ID uses the customer identity data and engagement information to extract rich customer insights and to offer real-time analytic reports available on its dashboard.
The Social-ID integrates into the free Wi-Fi of retail stores, shopping centers or airports to identify customers and captures their social profile to offer engagement over the captive portal.
The Social-ID solution offers a tool to track the customer activities and behavior on websites and mobile apps which can be used to enhance and complete the customer identity.
Social-ID Infrastructure for Security, Availability and Scalability
Cloud based solution hosted at Amazon.com AWS to meet high requirements of security, scalability and availability.
The Social-ID platform and its database is hosted in USA, Germany and in Brazil to meet business and technical requirements.
Solution tested and proved on customers demanding high availability and performance during black friday and holiday seasons.
The Social-ID follows the industry’s best security standards, including secure connection (SSL/TLS) on all endpoints, support to OAuth 2.0 standard to enable secure integrations with client side applications and maintains compliance with Social Network policies and Payment Card Industry Data Security Standard (PCI DSS).
By using the infrastructure and standard services of Amazon AWS, the Social-ID platform also benefits from several advantages in terms of security that are automatically managed by Amazon, including security standards such as ISO 27001, ISO 27017, FIPS 140-2, PCI DSS Level 1, and so on.
Each company has its own private instance designed around high security standards with restricted access to authorized personnel.
The customer identity database belongs to the company and can be downloaded at anytime.
Solution backed up by SLA to meet IT standards of your business.