The model is based on five emojis that reflect the level of customer satisfaction:
The Social-ID Customer Satisfaction Feedback service will help you to quickly get feedback from customers and offer analytics to interpret the feedback and develop strategies to keep customers happy.
The plugins are available for deployment on websites, mobile apps and on the captive portals. Emojis are trademarked and protected, so in order to comply with copyright laws we are using an emoji open source version. Our recommendation is to use Twitter’s open source version, please click here for more information.
The customer satisfaction analysis depends on the quality and richness of the data captured during the feedback. The Social-ID captures the following data:
Created when customers offered feedback without login or identification.
Created when customers are logged in and the feedback is associated to the customer identity.
The customer satisfaction invitation can be sent using the Social-ID via email, Facebook Messenger, Facebook notifications, push notifications, SMS, wifi portals and of course via website and mobile apps.
The customer satisfaction analysis depends on feedback data and the quality of reports. The Social-ID offers real time segmentation and reports for the data collected: